Customer Trust Portal

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Welcome to BetterUp's Customer Trust Portal. Our commitment to data privacy and security is embedded in every part of our business. Use this Customer Trust Portal to learn about our security posture and request access to our security documentation.
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Documents

Featured Documents

REPORTSSOC 3 Report
Data Flow Diagram (DFD)
Network Diagram
Pentest Report
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Customer Trust Portal Updates

🆕 SOC 2 Type II report (Jun 1 2024 – May 31 2025)

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Compliance

Our independent auditor has re-validated BetterUp’s controls for the Security, Availability, and Confidentiality criteria. The full SOC 2 Type II attestation covering June 1 2024 – May 31 2025 is now available under Conversations → Shared Documents for all customers under NDA.

Need help or a different format? Email security@betterup.co.

New ISO 27001 Report available

Compliance

We are excited to announce that our Statement of Applicability (SoA), aligned with the new ISO 27001:2022 Annex A controls, is now available.

This document outlines the specific controls we have implemented as part of our ISO 27001:2022 certification, demonstrating our comprehensive approach to information security management. The updated SoA reflects our ongoing commitment to aligning with best practices and ensuring the highest level of security and compliance.

You can access the full SoA via our Customer Trust Portal

We are pleased to inform you that our latest ISO 27001 Certification Report has been issued and is now available for review.

As part of our ongoing commitment to maintaining the highest standards of security and compliance, this certification demonstrates our dedication to safeguarding your data and ensuring the integrity of our systems. You can access the full report via our Customer Trust Portal at your convenience.

To view or download the report, please log in to the portal Trust.betterup.com and navigate to the compliance section

New SOC 3 Report available

Compliance

THE BETTERUP, INC.

INDEPENDENT SERVICE AUDITOR’S SOC 3 REPORT

FOR THE PEOPLE EXPERIENCE PLATFORM SYSTEM

FOR THE PERIOD OF FEBRUARY 1, 2023, TO MAY 31, 2024

IS NOW AVAILABLE

New SOC2 Type II Report available for 2022

Compliance

BetterUp's latest version of the SOC2 Type II attestation report has been published.

BetterUp's latest version of the SOC2 Type II attestation report has been published.

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